Refund & Refund Policy

We accept returns and exchanges for items purchased on arnol.store if requested within 30 days of your order being delivered.

How to return a product

To arrange a return, please contact us via email: [email protected] for assistance.

When returning an item, please provide the following information: Customer name, order number, a detailed summary of the contents and your desire to return or exchange the item.

It is your responsibility to return the item, unless the item is faulty, damaged or if you receive an item that is not what you ordered.

Return policy

We only accept returns within 30 days and the returned item must be in unworn, unwashed and unused condition, with the original packaging and proof of purchase, and the item must not be faulty or damaged, discoloured due to your fault.

We will not accept any products if:

– We do not refund products that are on sale or on sale.

– The returned product is not in its original condition: worn, scratched, damaged, or not in the original packaging.

– The product is returned outside the timeframes listed above.

– Please note, any orders paid for with a gift card are non-refundable.

– Return shipping costs are the responsibility of the customer.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to let you know that we have received your return. We will also notify you of whether your refund has been approved or denied.

If approved, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within a certain number of days.

Late or Missing Refunds (if applicable)

If you have not received your refund yet, first check your bank account.

Then contact your credit card company, it may take some time before the refund is officially credited.

Next, contact your bank. It usually takes some processing time before the refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at [email protected].

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